CTLD Organises Three-Day Hospital Staff Training Programme at TMU Hospital
The Centre for Teaching, Learning and Development (CTLD) at Teerthanker Mahaveer University successfully organised a Hospital Staff Training Programme from February 3 to 5, 2026, at TMU Hospital. The three-day programme aimed to improve communication skills, patient care, and professional behaviour among hospital staff. It also supported the hospital's commitment to quality healthcare and NABH standards.
The Programme brought together staff members from the Nursing, Administration, Support Services, and Technical departments. Through practical activities, discussions, and role plays, participants learned how to provide better service to patients and improve teamwork in the hospital.
Three Days of Practical Learning and Skill Development
The programme began with a session by Prof. (Dr.) Pankaj Kumar Singh, Director, CTLD. He explained the importance of effective communication, empathy, professional body language, and respectful behaviour while dealing with patients and their families. He also spoke about how good communication and proper bedside manners help increase patient trust and satisfaction.
On the second day, Dr Jasmine Stephen conducted an interactive session on complaint handling and grievance communication. She guided participants on how to manage patient complaints calmly and professionally. Through case studies and group discussions, the staff learned active listening, conflict management, emotional control, and methods to resolve patient concerns in a positive way.
The final day featured a session by Mr Jatin Dua, who trained participants on professional telephone etiquette in healthcare. The session covered call-handling techniques, polite communication, proper response time, accurate documentation, and maintaining a professional tone while speaking over the phone. Staff members also participated in role-play exercises to practice real hospital situations and improve their confidence.
The Programme focused on developing behavioural skills that are essential for delivering quality healthcare. The practical approach helped participants understand how small improvements in communication and service behaviour can make a big difference in patient experience.
Conclusion
The Hospital Staff Training Programme concluded successfully with enthusiastic participation from hospital staff and positive feedback from attendees. The programme strengthened communication skills, bedside manners, complaint handling, and telephone etiquette while promoting empathy and patient-centred care.
Through this initiative, CTLD once again demonstrated TMU Hospital's commitment to continuous professional development, service excellence, patient satisfaction, and maintaining high standards of healthcare in line with NABH guidelines. Such training programmes play an important role in building a skilled, confident, and compassionate healthcare workforce at Teerthanker Mahaveer University.
