CTLD Hospital Staff Training Programme Enhanced Communication and Patient Care at TMU
The Hospital Staff Training Programme was successfully organised by the Centre for Teaching, Learning and Development (CTLD), Teerthanker Mahaveer University (TMU), from 4th to 25th April 2026. The programme was conducted to improve professional communication, patient interaction, and workplace behaviour among hospital staff. It aimed to help participants provide better healthcare services through practical learning and skill development.
Faculty members and hospital staff from the Nursing Department, Administrative Department, Front Office, Hospital Services, and Support Services actively participated in the programme. The training included interactive sessions, role plays, hospital-based case studies, and practical demonstrations that helped participants learn through real-life situations.
Sessions Focused on Communication and Patient Care
The programme covered several important topics that are essential for providing quality healthcare services. Sessions on Telephone Etiquette, Complaint Handling and Grievance Communication, and Effective Communication and Bedside Manners were conducted by Mr Jatin Dua, Dr Jasmine Stephen, and Prof. (Dr.) Pankaj Kumar Singh.
The speakers explained how clear and respectful communication could improve patient satisfaction and build trust. Participants learned how to handle patient complaints professionally, answer phone calls politely, and communicate with patients and their families in a calm and supportive manner. The sessions also highlighted the importance of maintaining good bedside manners while caring for patients.
Training Promoted Compassion and Professional Excellence
Special sessions on empathy, teamwork, and compassionate patient care were conducted by Ms Mani Saraswat and Dr. Dilip Dutt Varshney. These sessions encouraged participants to understand patients' emotions and respond with kindness and respect.
Practical activities helped the participants improve their confidence, coordination, and communication with colleagues. The training also encouraged teamwork and professional behaviour, which are important for delivering patient-centred healthcare services. Participants actively took part in discussions and practical exercises, making the learning experience more effective and engaging.
Conclusion
The programme successfully strengthened the communication skills, bedside manners, teamwork, and professional behaviour of the participants. The practical sessions and interactive activities helped hospital staff develop the skills needed to provide better patient care and improve the overall healthcare experience.
The programme reflected CTLD's commitment to continuous learning and professional development. By enhancing communication and patient-centred care, the initiative supported TMU Hospital's vision of delivering high-quality healthcare services with compassion, professionalism, and excellence.
