CTLD Conducted Hospital Staff Training Programme at TMU Hospital
The Centre for Teaching, Learning and Development (CTLD) at TMU successfully organised a Hospital Staff Training Programme from 5th to 19th June 2026. The programme was conducted to improve professional communication, patient interaction, workplace behaviour, and compassionate care among hospital employees. It helped participants strengthen the skills needed to provide better healthcare services and create a positive experience for patients.
Focused on Professional Communication
The programme brought together employees from Hospital Services, Nursing, Administrative, and Front Office departments. The sessions were designed to improve communication skills and build confidence in handling patients and their families.
Participants learned through role plays, practical demonstrations, group activities, and real hospital case discussions. These interactive methods helped them understand how effective communication could improve teamwork and patient satisfaction.
The programme covered important topics such as Email and Phone Etiquette, Complaint Handling, Grievance Communication, Effective Communication, Bedside Manners, and Professional Communication. These sessions encouraged participants to communicate clearly, respectfully, and professionally in different workplace situations.
Experts Shared Practical Knowledge and Guidance
Several experienced resource persons led the training sessions. Dr Dilip Dutt Varshney, Dr Jasmine Stephen, Ms Mani Saraswat, Mr Jatin Dua, and Prof. (Dr.) Pankaj Kumar Singh shared their knowledge and practical experiences with the participants.
The experts explained the importance of active listening, respectful communication, conflict resolution, and patient-centred care. Through practical examples and interactive discussions, participants learned how small improvements in communication could build trust with patients and improve the overall hospital environment.
Sessions Promoted Compassionate Care and Teamwork
A major highlight of the session was its focus on compassionate care and professional behaviour. The sessions encouraged participants to understand patients' emotions, respond with empathy, and maintain a positive attitude while delivering healthcare services.
The programme also highlighted emotional intelligence, teamwork, workplace ethics, and mutual respect among colleagues. Practical scenarios helped participants apply these values in real hospital situations, making them more confident in handling everyday challenges.
The training supported TMU Hospital's ongoing efforts to strengthen quality healthcare services by improving staff behaviour, communication, and patient engagement.
Conclusion
The programme concluded successfully with positive feedback from the participants. They reported noticeable improvement in communication skills, grievance handling, patient interaction, and professional conduct. The programme also strengthened their understanding of compassionate care and teamwork in a healthcare setting.
The initiative reflected CTLD's continued commitment to staff development and quality improvement at TMU Hospital. By organising such training programmes, CTLD continued to support healthcare professionals in delivering safe, respectful, and patient-centred care while promoting excellence in hospital services.
